FAQ

Refunds & Exchanges

Unhappy with the product

Because we want you to be 100% satisfied with your purchase, you may return the item for store credit.  Please contact us at support@wild-august.com within 10 days of purchase in the event you are not pleased with any product you have ordered.

You will be responsible for return shipping.  Once your order has been received, we will issue you a store credit via email.  Please include the packing slip or a print out of your order confirmation along with your return.

Damaged Product

Please contact us immediately if a product has been damaged in shipping at support@wild-august.com.

Damaged products require proof for the carrier to file a claim, so please send us images within 48 hours.  In the meantime, we will of course replace the damaged items right away.

Product isn't as pictured

Because all products are handmade in small batches, there can be variations in things like color and texture from batch to batch.

These variations are usually minimal but if you are unsatisfied with the product, please refer to the above section about being unhappy with the product.

 

Shipping

Turnaround Time

In stock orders will ship within 2-4 business days excluding holidays.

Order not received

Once shipped, we are not responsible for lost or stolen orders.  If an order was shipped to an incorrect address, orders will not be refunded or reshipped.

Damaged Product

Please contact us immediately if a product has been damaged in shipping at orders@wild-august.com.

Damaged products require proof for the carrier to file a claim, so please send us images within 48 hours.  In the meantime, we will of course replace the damaged items right away.

 

Wholesale

Wholesale Account

To apply for a wholesale account, please email  inquire@wild-august.com.

Lead Time

Each wholesale order is made especially for the customer, please allow 2 week lead time from the time of order.  Soaps require a 4 week lead time.  Lead times during the holiday season are between 3-4 weeks.

Shipping

Shipping is free on order over $250.

Sample Sizes

Sample sizes are available upon request and are not intended for individual resale.  Samples can be ordered via email at inquire@wild-august.com for the cost of shipping for current wholesale accounts only.

Minimum Order

A minimum order of $150 is required.

Custom Orders

We are happy to work with you and collaborate on your project.  Custom orders can take up to 8 weeks depending on products you are interested in so please inquire early on at inquire@wild-august.com.

 

Disclaimer

FDA Disclaimer

These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition. If you have a health concern or condition, consult a physician. Always consult a medical doctor before modifying your diet, using any new product, drug, supplement, or doing any new exercises, particularly if you are pregnant, nursing or on any medications.

The information contained on this website is for educational purposes only and makes no express or implied warranties or representations with regard to the accuracy, reliability or the standard of herbal information provided within.  This information is not intended to diagnose, treat, cure, or prevent any disease.

Use of this website and any information contained herewith is entirely at your own risk and wild august shall not be liable or responsible for any loss or damage caused or sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers purchasing products from wild august agree to accept full responsibility for any results experienced from using said products.

Please read ingredients carefully!  Know your allergies and always test a small patch of skin with a product and wait 24 hours if you are unsure of your allergies. If an allergic occurs, discontinue use!